Refund Policy

At Lash Genie, we want you to love your results and your experience. Because our offerings include both retail items and customized beauty services, we have established the following guidelines for returns and service adjustments.

1. Merchandise & Retail Products

Physical Merchandise (Clothing, Accessories, etc.): Items can be returned within 14 days of purchase for a full refund or exchange. All items must be unworn, unwashed, and have the original tags still attached.
Serums & Cosmetics: If you are unsatisfied with a lash serum or cosmetic product purchased at our salon, please speak directly to your stylist at your next visit or contact us so we can find a suitable solution.

2. Services & Deposits

Service Refunds: We do not offer financial refunds on any beauty services (including lash extensions, lifts, brow treatments, or spray tans).
Deposits & Missed Appointments: All booking deposits are non-refundable. If you miss your appointment or fail to cancel within our required cancellation window, your deposit will be forfeited.

3. Service Satisfaction & Corrections

Your satisfaction is our top priority. If you are ever unhappy with the outcome of a service:

Please notify us within 7 days of your original appointment.
We will gladly schedule a complimentary touch-up or correction with your stylist to address and fix the issue. We cannot offer complimentary corrections for issues reported after the 7-day window.

Contact Us

If you need to discuss a return or a recent service, please reach out to us:

Phone: 512-730-1928
Email: lashgenie@gmail.com
Address: 8947 Bee Caves Road Suite 100, Austin, TX 78746