Company Cancellation Policy
Our time is very important to ensure we can provide all of our clients the best look possible, for this reason, we please ask that you be on time prior to your scheduled time to ensure you receive your full appointment time.
In the event that you should be tardy we please ask that you be considerate and call to inform us of your situation so we may take necessary action or make special arrangements. Please be aware that if you are 15 minutes or more overdue for your appointment you will need to reschedule your appointment.
In the event that you need to cancel or reschedule your appointment, we ask that you please notify us within 24 hours before your appointment.
*We reserve the right to charge 50% of the scheduled service price when canceling or rescheduling "the day of" your appointment.
*We reserve the right to charge 100% of the scheduled services on No-Shows
**All Clients must have a credit card on file prior to booking an appointment for any service to guarantee your appointment**
The satisfaction of our clients is our main priority. We offer prompt solutions to any problems or concerns that may occur.
Unfortunately, we do not offer refunds, credits, or exchanges for products sold or services rendered.
If for any reason you feel dissatisfied with any of our services, please bring this to management's attention. We appreciate all feedback, negative or positive, from our clients to better serve you. As part of our service, we like to provide follow-up, by phone, text, or email.